FAQ's

What is the Shipping Fee?

The shipping fee varies according to the order volume, shipping address and cargo company. Our wholesale customers usually have courier companies they work with. However, we help our customers who do not have a cargo company in Turkey by providing this service. So how do we do this? We share contact information by recommending courier companies that provide shipping services to your delivery address. In this way, you can easily get pay and price information from them and make your choice accordingly.

You can't pay at the door!

Can I place an order without registering?

In order to shop on our site, you must be a member.

Is there a fee to become a member?

Membership to our site is free of charge.

I forgot my password, what should I do?

You can use our forgot password page to send your password to your e-mail address.

When will my order be delivered to the Shipping Company?

Orders will be shipped within 1-5 (usually 2) business days.

Do you have a Physical Store?

We have a showroom and a production factory in Yenibosna, Istanbul. We would be glad to welcome you in our showroom where we exhibit about 1500 different models.

Our Address;

Çobanceşme Mahallesi Sanayi Sok. N:78 34196 Yenibosna Istanbul/Turkey

Working hours:

Monday-Friday: 09:00-19:00

Saturday: Closed

Sunday: Closed

Phone: +905305559080

Do you have a store outside Istanbul?

No.

How can I place an order?

You can place an order as a member www.vienetta.com . You can place orders outside of our website through our Whatsapp line, Customer Service line and Instagram account. 

Whatsapp and our phone line: +905305559080

You Can Follow Us on Our Instagram Account: @vienettashop

Is There an Exchange and Refund?

We do not have any exchange or refund on your wholesale orders. However, if there is a damaged or missing product sent from us, we are always just a phone call away to help you.

How is the Campaign Code used?

To use a campaign code, add the product you want to the cart and reach the cart page.

Enter your campaign code in the field that says Campaign Code on the cart page and click the Update Button.

The system will provide the necessary discount just for you.

 

Thanks for choosing us!